Returns & Exchanges

At hello82.shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unopened condition. Please note that certain limited-edition releases and digital goods may be final sale due to their exclusive nature.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the help portal with your order number and photos of the item within 30 days of delivery.

• 2.
  Receive Authorization

  Once your request is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return shipping address.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging, include your RMA slip, and ship the package using a trackable mail service.

• 4.
  Inspection and Refund

  After our warehouse inspects the returned goods for original seals and condition, your refund will be processed to your original payment method within 7-10 business days.